Refund policy

You may return items in accordance with the Return Policy instructions that accompany your product shipments. If you are uncertain about your right to return the product and need assistance, you may call Customer Service at 888-204-2274 in Canada, or log into your Proactiv account and chat with us online between 9am-6pm EST. Company will refund your payment when your product is timely returned or cancelled, and within 7 business days of our receipt of the returned product if purchased using third-party credit, such as a Visa or MasterCard.